Reporting facilities related issues

Myschoolbuilding.com

OCU Facilities

Welcome to OCU Facilties Work Order Request System. This system helps to get your maintenance needs to the appropriate personnel in order to resolve your issues as quickly as possible. This system is used for NON-Technological needs. If you need to report an issue relating to technology, please go to Helpdesk.okcu.edu to submit a request for Campus Technology Services.

Registering

Log onto myschoolbuilding.com
As a first time user you will need the following:
1. Account Number: 746615915
2. Password: gostars
3. Follow the prompts and complete the information requested.
If you have registered before all you will need is your email address as seen in the screen below. After you enter your email address, click Submit.

4. After you have entered your email address, click on submit.

Entering a Work Order

Your Information - Please review the information on your screen such as email and phone numbers. It is important that this information is correct in the event we need to contact you for more information regarding your work order.
Location - The location information is very important also, please make sure that you select the location where the maintenance issue is located, the area (floor, restroom, elevator, etc.), and the room number or name if applicable.

Problem Type - Carefully choose the appropriate type of problem need to be repaired. If you are unsure, choose the one you feel would describe the issue. Examples follow these instructions.

Maintenance Emergency - Remember, just because you might want the work done immediately, does not mean it is an emergency. Emergencies are defined as plumbing issues causing damage to property, power outage (not light bulbs), fixtures hanging by wires or hanging out of ceiling, elevator problems that might harm individuals, broken glass, locked out of room, etc.

Problem Description – Make sure that you give a good description of the problem. Too much information is better than not enough. For example, your refrigerator is leaking around the bottom. Instead of putting just “refrigerator”, put “refrigerator is leaking from the bottom”.
Time Available – If you feel that you need to be there when the maintenance occurs, you can put a time in for us to meet you and request a call. Our maintenance technicians have the ability to enter any room on campus, but will not arrive prior to 9am and will announce their arrival as “maintenance”. Please make sure that your request if you need to be there is within the working hours of the Facilities department.
Purpose - Ground, Housekeeping, Maintenance, etc.
Completion Date – Put the date you would like for the work to be completed by. We will do our best to meet that date.
Password – If you have not changed your password, then type in gostars.
Submit - Click on the Submit button.

Once you have clicked on the Submit button, it will take you to the My Maint Request screen. This screen shows you all the work orders that have been submitted to Facilities on your behalf. You can check the status of your work orders and if the status has changed, see the reason in the Action Taken box.

Once we receive your work order, it will be assigned to the appropriate personnel for the repair to be completed. When our technicians come out to do the work, if you are not in the room, they should leave their business card or yellow door hanging tag telling you what was done. Once the work order is returned to the Facilities Office, the information is entered and the work order changed to the appropriate status (Closed, Pending, Parts on Order, etc.).

If you have any questions regarding myschoolbuilding.com, please feel free to give our office a call at 405-208-5382.

Examples of Problem Description Crafts

Appliance Repair

Refrigerator not working (check to see if plugged in and turned on first)

Ice maker broke

Stove issues

Carpentry

Holes in wall

Drawer repairs

Door repairs

Cabinet repairs

Closet door repairs

Ceiling Tile Repair

Stained, broken, missing, wet

Climate Control

A/C not cooling (check to ensure that it is on)

No heat (check to ensure that it is on)

A/C leaking (describe where the leak is coming from)

A/C making noise (describe the noise and where it is coming from)

Electrical

Exposed wires

Plugs not working

Light switches not working

Elevators

Not responding when button is pushed

Stuck on a floor

People in elevator (Call 208-5382 or 208-5383)

Doors not opening when elevator arrives on floor

Fire Alarm System

Beeping sound coming from panel (also call 208-5382 or 208-5383)

Alarm going off (also call 208-5382 or 208-5383)

Furniture

Repairs

Assembling of new furniture When furniture is ordered a work order should be put in immediately with a tentative date of arrival so that we can block enough time for the furniture to be assembled and put into place. Enter the completion date that you would like the project to start after the furniture has arrived.

General Maintenance

Any request that does not fall under the categories listed with the acceptation of Elevator issues. They would fall under Miscellaneous.

Key and Lock

Key broke

Lock will not unlock

Lock needs rekeying

Needs new lock

Lighting

Bulbs need replacing

Globe broke

Flickering lights

Miscellaneous

Anything that does not fall under general maintenance or any other category

Moving

Be specific as to what is being moved.

Where it is being moved from

Where it is being moved to

Give us plenty of notice for any move.

Major moves require a week to two week’s notice in order to schedule the man power to make the move

Painting

Give specific instructions as to what needs painting

Where it is located? (building, room, hall, wall location, etc.)

Pest Control

Anything related to insects or rodents. Be specific when giving information as to what it looks like or is.

Plumbing

Toilet constantly running

Sink, shower or toilet stopped up

Leak around sink, shower or toilet

Garbage disposal issues

Dishwasher backed up

Power Outages

Power is out

Some dorm rooms have GFI plugs. Try resetting if you have plug issues.

Remodeling (Remodeling projects have to be scheduled ahead of time)

Adding offices

Tearing out walls

Roof

Leaks

Roofing material coming loose

Vehicle Maintenance

Golf cart and OCU vehicle maintenance request

Water Leaks

Outside and interior leaks

Lower floors in buildings - ceiling leaks

Water leaks from walls or floor

Water leaks pertaining to showers, toilets and sinks place under Plumbing

Windows

Cleaning

Broken (give specific location and if it is cracked or broken completely)